Frequently Asked Questions
Everything you need to know about your Pit Boss experience.
How long does shipping take for heavy equipment?
Standard shipping for grills and large accessories typically takes 5-7 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy on unused grills?
We offer a 30-day return policy for all items in their original, unopened packaging. Please note that return shipping costs for heavy freight may apply.
Do Pit Boss products come with a warranty?
Yes, most of our grills feature a best-in-class 5-year limited warranty covering defects in materials and workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal and interest-free financing through Affirm.
How can I track my order status?
Once your order is processed, you will receive an email confirmation with a direct link to our tracking portal where you can see real-time updates.
Do you offer assembly services for home delivery?
While our products are designed for easy DIY assembly, we partner with local service providers in select areas to offer professional white-glove setup for an additional fee.